A cocoon of privacy and simplicity in Kuala Lumpur, each room is decorated in warm shades of brown. Each unit comes with a separate shower stall and a marble vanity unit. With commanding views of the city skyline, our Standard Rooms are ample livable spaces to sleep, relax and work. King and Twin bedded options are available, along with an option for connecting rooms for larger groups.
Enjoy a seamless and efficient billing process with our fast invoice service, ensuring a hassle-free check-out experience.
Start your day with a delightful buffet breakfast, offering a wide selection of delicious dishes to satisfy all tastes.
Our friendly and professional reception team is available 24/7 to assist you with any needs or inquiries, ensuring your stay is comfortable and convenient.
Parking
Hairdryer
Elevator
Towel
Swimming Pool
Luggage Storage
Safety Box
Mini Fridge
Iron & Board
Gymnasium
Check-In and Check-Out
Check-In Time: 3:00 PM
Check-Out Time: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.
Booking and Cancellation
Reservations: Must be guaranteed with a valid credit card.
Cancellation Policy: Cancellations must be made at least 48 hours prior to the arrival date to avoid a cancellation fee equivalent to one night’s stay.
Payment
Accepted Payment Methods: Cash, credit cards, and debit cards.
Full payment is required upon check-in.
Identification
A valid ID or passport is required at check-in for all guests.
Room Occupancy
The maximum number of guests per room is limited based on the room type booked.
Additional guests may incur extra charges.
Children Policy
Children under 12 years stay free when using existing bedding.
Extra beds and cribs are available upon request and may incur additional charges.
No Smoking Policy
Tamu Hotel & Suites Kuala Lumpur is a non-smoking hotel.
Pets
Pets are not allowed within the hotel premises.
Noise Policy
Guests are expected to respect the quiet hours between 10:00 PM and 7:00 AM.
Excessive noise is not permitted at any time.
Damage and Liability
Guests are responsible for any damage caused to the hotel property.
The hotel is not liable for any loss or damage to guests’ belongings.
Safety and Security
For the safety of all guests, please do not leave valuables unattended.
Follow all safety instructions and procedures provided by hotel staff.
Use of Facilities
Hotel facilities such as the gym, pool, and business center are for registered guests only.
Please adhere to the rules and hours of operation for each facility.
Housekeeping
Daily housekeeping service is provided.
Do not disturb signs are respected until 2:00 PM; after this time, rooms will be serviced.
Conduct
Guests are expected to conduct themselves appropriately at all times.
Any behavior that disrupts the comfort of other guests or staff will not be tolerated.
Internet Use
Complimentary Wi-Fi is available throughout the hotel.
Usage must comply with local laws and hotel policies.
Emergency Procedures
In case of emergency, please follow the instructions provided by hotel staff and use the nearest emergency exits.
Do’s
Do check-in and check-out on time: Ensure you adhere to the hotel’s check-in (3:00 PM) and check-out (12:00 PM) times.
Do respect other guests: Maintain a quiet atmosphere, especially during designated quiet hours (10:00 PM to 7:00 AM).
Do keep your room key/card safe: Return it upon check-out to avoid additional charges.
Do use the facilities responsibly: Adhere to the rules and hours of operation for amenities like the gym, pool, and business center.
Do report any issues: Inform the front desk immediately if you encounter any problems in your room or around the hotel.
Do enjoy the buffet breakfast: Available at designated times, offering a wide variety of delicious options.
Do keep your belongings secure: Use the in-room safe for valuables and do not leave items unattended in public areas.
Do follow safety procedures: Familiarize yourself with emergency exits and procedures; follow staff instructions during emergencies.
Do use complimentary Wi-Fi responsibly: Ensure your internet usage complies with local laws and hotel policies.
Do maintain cleanliness: Keep your room tidy and dispose of trash properly; daily housekeeping service is provided.
Don’ts
Don’t smoke inside the hotel: Tamu Hotel & Suites Kuala Lumpur is a non-smoking establishment.
Don’t bring pets: Pets are not allowed within the hotel premises.
Don’t exceed room occupancy limits: Follow the maximum number of guests allowed per room type.
Don’t disturb other guests: Avoid making excessive noise or causing disruptions at any time.
Don’t damage hotel property: Guests are responsible for any damage caused to hotel property during their stay.
Don’t leave children unattended: Ensure children are supervised at all times, especially in common areas and facilities.
Don’t ignore hotel policies: Follow all hotel rules, including those related to safety, security, and facility usage.
Don’t use illegal substances: The use of illegal drugs is strictly prohibited on hotel premises.
Don’t forget to check your bill: Review your bill upon check-out to ensure all charges are accurate.
Don’t bypass the front desk for check-in/check-out: Always complete these processes with the front desk to ensure proper documentation and billing.
At Tamu Hotel & Suites Kuala Lumpur, we understand that plans can change. Our cancellation policy is designed to offer flexibility while ensuring
that we can accommodate other guests who may wish to book a room.
Standard Reservations
Cancellation Deadline: Cancellations must be made at least 48 hours prior to the scheduled arrival date.
Cancellation Fee: If a cancellation is made within 48 hours of the scheduled arrival date, a fee equivalent to one night’s stay will be charged.
No-Show Policy: Guests who do not arrive on the scheduled check-in date without prior notice will be charged a fee equivalent to one night’s stay.
Non-Refundable Reservations
Cancellation Policy: Non-refundable reservations cannot be cancelled or modified. The full amount of the stay will be charged at the time of booking and is non-refundable.
No-Show Policy: Guests who do not arrive on the scheduled check-in date will forfeit the full amount paid for the reservation.
Group Reservations
Cancellation Deadline: For group reservations (5 rooms or more), cancellations must be made at least 14 days prior to the scheduled arrival date.
Cancellation Fee: If a group reservation is cancelled within 14 days of the scheduled arrival date, a fee equivalent to one night’s stay per room will be charged.
No-Show Policy: For group reservations, no-shows will be charged a fee equivalent to one night’s stay per room.
Special Packages and Promotional Rates
Cancellation Policy: Special packages and promotional rates may have different cancellation policies. Please refer to the specific terms and conditions of the package or promotion at the time of booking.
Early Departure
Policy: Guests who depart earlier than the scheduled check-out date will be charged for the full length of the stay as originally booked, unless otherwise agreed upon with the hotel management.
Extenuating Circumstances
Consideration: In cases of extenuating circumstances, such as medical emergencies or natural disasters, the hotel may consider waiving the cancellation fee. Documentation may be required.
We strive to provide flexibility and convenience for our guests while maintaining the ability to manage our room inventory effectively. If you have any questions or need assistance with your reservation, please do not hesitate to contact our reservations team.