Privacy Policy

Last Updated: DD.MM.2024
1. GENERAL

1. This Privacy Policy ("Privacy Policy") is provided by Tamu Hotel & Suites Kuala Lumpur and its franchisees, associates, subsidiaries, and affiliates who operate Tamu Hotel & Suites Kuala Lumpur, including Tamu Hotel & Suites Kuala Lumpur and its affiliates (collectively referred to as "we", "our", and "us").
2. This Privacy Policy describes how and when we collect your personal information, what that information may be used for, who uses it, when it may be disclosed to other parties, how you can update and seek correction of your details, the control you have over your personal information, and how you can contact us.
3. By visiting Tamu Hotel & Suites Kuala Lumpur's Website (www.tamuhotel.com), you are deemed to have read and agree to be bound by this Privacy Policy.

2. NOTICE

1. This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.
2. We may vary or update this Privacy Policy from time to time. We will notify you of these changes on our Website. Please check our Website regularly for updates to our Privacy Policy.

3. INFORMATION COLLECTION AND USE

1. We may collect and hold personal information/data ("Personal Information") about you or someone else you are making a booking for or traveling with ("Third Party"), which includes information that can identify you or such Third Party, such as full name, postal and email address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you with the services you and/or the Third Party are seeking. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with this requirement.
2. You are responsible for ensuring that the Personal Information you provide is accurate, complete, and not misleading, and that it is kept up to date.
3. We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:
   • To process your booking and for operational and administrative purposes, including processing bills and payments, travel notifications, and managing your account.
   • To provide you or someone else you know with customer support and services.
   • To undertake activities required by law.
   • For administrative, operational, marketing, planning, product or service development, troubleshooting, and research purposes.
   • To send you information on products and services, special or promotional offers, newsletters, or customer survey forms and questionnaires.
   • As part of a program you have joined (e.g., loyalty program) or a purchase you have made.
   • To resolve disputes or enforce our terms and conditions available on our Website.
   • For any purpose made known to you at the time of collection of your Personal Information. (collectively referred to as "Purposes")
4. You may opt out of receiving marketing communications from us by contacting us (see the CONTACTING US section below), and we will ensure that your name is removed from our mailing list.
5. We use general, aggregated information to generate statistics and measure site activity to improve the usefulness of customer visits. Such information does not include Personal Information.
6. We may disclose your information:
   • To our related companies, affiliates, advisors, contractors, vendors, or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes, and to provide customer support and services to you.
   • To owners and operators of our franchised hotels or our business partners and investors.
   • To other third parties with whom we have commercial relationships, for marketing, advertising, and related purposes, unless you have indicated that you do not wish for us to disclose it to such third parties for marketing and advertising purposes.
   • To social media websites.
   • As required or authorized under law or in cooperation with any governmental authority.
7. If you fail to provide us with the Personal Information stated in paragraph 3.1 above, we may not be able to perform and/or carry out any of the Purposes.

4. MARKETING AND PROMOTIONAL COMMUNICATIONS

1. We may use the Personal Information provided to send you information on products and services, special or promotional offers, newsletters, or customer survey forms and questionnaires unless you have indicated that you do not wish to receive such materials.
2. You may opt out of receiving any communications from us at any time by clicking on the "unsubscribe link" in the relevant email communications or by contacting us with your request (see the CONTACTING US section below).

5. SECURITY OF YOUR PERSONAL INFORMATION

1. We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss, and from unauthorized access, modification, or disclosure. We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.
2. By providing us with Personal Information or using our services or Website, you consent to the transfer, storage, and processing of Personal Information to locations where our servers, central database, and system facilities are located and/or operated, which may be outside your country of domicile or the location where you access our Website. This may include locations such as Malaysia, the United States, and the United Kingdom.
3. As the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us, and you do so at your own risk.

6. LINKS TO OTHER WEBSITES

1. Our Website may contain links to websites operated by third parties ("Third Party Websites"). We are not responsible for the privacy practices or content of Third Party Websites.
2. Third Party Websites are responsible for informing you about their own privacy practices.

7. ACCESS AND CORRECTION

1. You may request access to any Personal Information we hold about you or any Third Party whose Personal Information you have provided by contacting us (see the CONTACTING US section below). Where we hold information that you are entitled to access, we will endeavor to provide you with suitable means of accessing it (e.g., by emailing or mailing it to you).
2. If you believe that Personal Information we hold about you is incorrect, incomplete, or inaccurate, you may request its amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the Personal Information stating that you disagree with it.

8. CHANGES TO THE POLICY

1. We may modify this Policy from time to time. Any changes will be posted to our Website so that you are always informed of how we collect and use your personal data. Updated versions of our Policy will include the date of the revision at the end of this Policy so that you can check when the Policy was last amended.
2. Changes to our Policy will become effective upon posting of the revised Policy on the Website. Use of the Website following such changes constitutes your acceptance of the revised Policy then in effect.

9. CONTACTING US If you have any questions about our Privacy Policy, or any concerns or complaints regarding the treatment of your privacy by us, including but not limited to the Malaysian Personal Data Protection Act 2010, please contact us at:

• Email: pr@tamuhotel.com
• Phone: +60 3-2603 1999