Privacy Policy

Last Updated: DD.MM.2024
1. GENERAL

1. This Privacy Policy ("Privacy Policy") is provided by Tamu Hotel & Suites Kuala Lumpur and its franchisees, associates, subsidiaries, and affiliates who operate Tamu Hotel & Suites Kuala Lumpur, including Tamu Hotel & Suites Kuala Lumpur and its affiliates (collectively referred to as "we", "our", and "us").
2. This Privacy Policy describes how and when we collect your personal information, what that information may be used for, who uses it, when it may be disclosed to other parties, how you can update and seek correction of your details, the control you have over your personal information, and how you can contact us.
3. By visiting Tamu Hotel & Suites Kuala Lumpur's Website (www.tamuhotel.com), you are deemed to have read and agree to be bound by this Privacy Policy.

2. NOTICE

1. This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.
2. We may vary or update this Privacy Policy from time to time. We will notify you of these changes on our Website. Please check our Website regularly for updates to our Privacy Policy.

3. INFORMATION COLLECTION AND USE

1. We may collect and hold personal information/data ("Personal Information") about you or someone else you are making a booking for or traveling with ("Third Party"), which includes information that can identify you or such Third Party, such as full name, postal and email address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you with the services you and/or the Third Party are seeking. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with this requirement.
2. You are responsible for ensuring that the Personal Information you provide is accurate, complete, and not misleading, and that it is kept up to date.
3. We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:
   • To process your booking and for operational and administrative purposes, including processing bills and payments, travel notifications, and managing your account.
   • To provide you or someone else you know with customer support and services.
   • To undertake activities required by law.
   • For administrative, operational, marketing, planning, product or service development, troubleshooting, and research purposes.
   • To send you information on products and services, special or promotional offers, newsletters, or customer survey forms and questionnaires.
   • As part of a program you have joined (e.g., loyalty program) or a purchase you have made.
   • To resolve disputes or enforce our terms and conditions available on our Website.
   • For any purpose made known to you at the time of collection of your Personal Information. (collectively referred to as "Purposes")
4. You may opt out of receiving marketing communications from us by contacting us (see the CONTACTING US section below), and we will ensure that your name is removed from our mailing list.
5. We use general, aggregated information to generate statistics and measure site activity to improve the usefulness of customer visits. Such information does not include Personal Information.
6. We may disclose your information:
   • To our related companies, affiliates, advisors, contractors, vendors, or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes, and to provide customer support and services to you.
   • To owners and operators of our franchised hotels or our business partners and investors.
   • To other third parties with whom we have commercial relationships, for marketing, advertising, and related purposes, unless you have indicated that you do not wish for us to disclose it to such third parties for marketing and advertising purposes.
   • To social media websites.
   • As required or authorized under law or in cooperation with any governmental authority.
7. If you fail to provide us with the Personal Information stated in paragraph 3.1 above, we may not be able to perform and/or carry out any of the Purposes.

4. MARKETING AND PROMOTIONAL COMMUNICATIONS

1. We may use the Personal Information provided to send you information on products and services, special or promotional offers, newsletters, or customer survey forms and questionnaires unless you have indicated that you do not wish to receive such materials.
2. You may opt out of receiving any communications from us at any time by clicking on the "unsubscribe link" in the relevant email communications or by contacting us with your request (see the CONTACTING US section below).

5. SECURITY OF YOUR PERSONAL INFORMATION

1. We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss, and from unauthorized access, modification, or disclosure. We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.
2. By providing us with Personal Information or using our services or Website, you consent to the transfer, storage, and processing of Personal Information to locations where our servers, central database, and system facilities are located and/or operated, which may be outside your country of domicile or the location where you access our Website. This may include locations such as Malaysia, the United States, and the United Kingdom.
3. As the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us, and you do so at your own risk.

6. LINKS TO OTHER WEBSITES

1. Our Website may contain links to websites operated by third parties ("Third Party Websites"). We are not responsible for the privacy practices or content of Third Party Websites.
2. Third Party Websites are responsible for informing you about their own privacy practices.

7. ACCESS AND CORRECTION

1. You may request access to any Personal Information we hold about you or any Third Party whose Personal Information you have provided by contacting us (see the CONTACTING US section below). Where we hold information that you are entitled to access, we will endeavor to provide you with suitable means of accessing it (e.g., by emailing or mailing it to you).
2. If you believe that Personal Information we hold about you is incorrect, incomplete, or inaccurate, you may request its amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the Personal Information stating that you disagree with it.

8. CHANGES TO THE POLICY

1. We may modify this Policy from time to time. Any changes will be posted to our Website so that you are always informed of how we collect and use your personal data. Updated versions of our Policy will include the date of the revision at the end of this Policy so that you can check when the Policy was last amended.
2. Changes to our Policy will become effective upon posting of the revised Policy on the Website. Use of the Website following such changes constitutes your acceptance of the revised Policy then in effect.

9. CONTACTING US If you have any questions about our Privacy Policy, or any concerns or complaints regarding the treatment of your privacy by us, including but not limited to the Malaysian Personal Data Protection Act 2010, please contact us at:

• Email: pr@tamuhotel.com
• Phone: +60 3-2603 1999

Hotel Policy

Hotel Rules

Check-In and Check-Out

Check-In Time: 3:00 PM
Check-Out Time: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.

Booking and Cancellation

Reservations must be guaranteed with a valid credit card. Cancellations must be made at least 48 hours prior to the arrival date to avoid a fee equivalent to one night’s stay.

Payment

Accepted Payment Methods: Cash, credit cards, and debit cards. Full payment is required upon check-in.

Identification

A valid ID or passport is required at check-in for all guests.

Room Occupancy

The maximum number of guests per room is limited based on the room type booked. Additional guests may incur extra charges.

Children Policy

Children under 12 years stay free when using existing bedding. Extra beds and cribs are available upon request and may incur additional charges.

No Smoking Policy

Tamu Hotel & Suites Kuala Lumpur is a non-smoking hotel.

Pets

Pets are not allowed within the hotel premises.

Noise Policy

Guests are expected to respect the quiet hours between 10:00 PM and 7:00 AM.

Damage and Liability

Guests are responsible for any damage caused to the hotel property. The hotel is not liable for any loss or damage to guests’ belongings.

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Do's & Don'ts

Do's

• Ensure you adhere to the hotel’s check-in (3:00 PM) and check-out (12:00 PM) times.
• Maintain a quiet atmosphere, especially during quiet hours (10:00 PM to 7:00 AM).
• Return your room key/card upon check-out to avoid additional charges.
• Adhere to the rules and hours of operation for amenities.
• Inform the front desk immediately of any issues.
• Use the in-room safe for valuables.

Don'ts

• Don’t smoke inside the hotel.
• Don’t bring pets.
• Don’t exceed room occupancy limits.
• Don’t make excessive noise or cause disruptions.
• Don’t damage hotel property.
• Don’t leave children unattended.
• Don't use illegal substances on hotel premises.

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Cancellation Policy

Standard Reservations

Cancellations must be made at least 48 hours prior to arrival. Cancellations within 48 hours or no-shows will be charged a fee equivalent to one night’s stay.

Non-Refundable Reservations

These reservations cannot be cancelled or modified. The full amount is charged at the time of booking and is non-refundable.

Group Reservations (5+ rooms)

Cancellations must be made at least 14 days prior to arrival to avoid a fee of one night's stay per room.